39 years ago, when I first started this business, I was considered to be a pioneer in Home Health Care. Today, it is a very competitive business, which has left me to wonder how others make a decision on which agency is the best agency for themselves or their loved ones.
There are so many questions that would need to be asked, and so many re-assurances issued. I myself just had to go through this experience for my mother, and with her 3000 miles away, I found it to be quite daunting.
Although I have always been sensitive to my client's needs and their care, I gained a new found appreciation for the interview process I go through with my clients.
We have always maintained a fantastic case management process here at Guardian Angels, so I have to say that when I myself have to rely on asking the right questions to access my mothers success and failures, I find myself filled with frustration.
I realize more than ever now, how very important the weekly or monthly reports are to my clients! We report on every phase of our clients progress or decline, so the family members can seek medical attention immediately. I guess I thought that if I did this, so would all other agencies. How disappointed I was to find this wasn't true! If I don't ask the right questions of my mother's caretakers then I may just miss something crucial.
As we start 2009, and Guardian Angels celebrates 40 years of business, I renew my promise and passion to this business! I will always remember that I am responsible not only to my client's safety and happiness, but their family's piece of mind!
May God bless each and every one of you as you are on this journey. However long or short, we are in this together!
See you soon!
If you have something you would like to see me feature here, please feel free to email me at Margaret's Corner. |
